Response_Letter_CFD-2019-94430.pdf
Response_Package_CFD-2019-94430.pdf
FOI Request - CFD-2019-94430 Records detailing the total number of calls to Provincial Centralized Screening (PCS) for the months of January through to June 2019 with the information broken down into the total number of calls for each month; records detailing how many of those calls out of each monthly total, are NOT calls to report abuse or suspected abuse but rather are calls from callers attempting to reach a local MCFD Office, and NOT Provincial Centralized Screening (PCS); records referring to or containing complaints from PCS staff regarding the default Menu setting as well as the fact that Provincial Centralized Screening (PCS) Staff are spending approximately 30% of their working business daytime hours and resources redirecting calls from members of the public trying to reach the local MCF Office whose number they dialed but who have been inadvertently redirected to Provincial Centralized Screening (PCS) due to the way the default Menu has been set up which forces the caller to listen to a menu recording and then take an additional action and press '1' to have their call go through to the local office they dialed versus doing nothing, as doing nothing redirects the call to Provincial Centralized Screening (PCS); records referencing the involvement of the BC Behavioral Insights Group into creation of the Telephone Menu presented to callers when they call the local MCF office, including making the default position of the menu one which forces the caller to listen to a lengthy message and then complete an additional action prior to be connected to the office whose number they dialed, and the likelihood that they will not attend to the menu and thus be directed away from the office they called to PCS only to then have Provincial Centralized Screening (PCS) staff have to redirect their call to the local MCFD office; records referencing how the number of calls to Provincial Centralized Screening (PCS) impacts or influences funding and or budgetary decisions and whether the inadvertent calls to PCS are screened out prior to posting monthly call totals on the following Provincial Government website : https://www2.gov.bc.ca/gov/content/safety/public-safety/protecting-children/reporting-child-abuse and prior to presenting total numbers of calls to Provincial Screening as evidence for the need to increase the budget and or hire more staff. (Date Range for Record Search: From 01/01/2019 To 06/30/2019) FOI Request FOI Request 2020-03-23 Children and Family Development 3 2020 Response_Letter_CFD-2019-94430.pdf Response_Package_CFD-2019-94430.pdf Individual $0.00